Does RunYe provide international shipping?
Yes, we do. We deliver to countries/regions worldwide.
Can I get exact shipping time of the product?
No. The shipping time varies for each product depending on stock availability.
The estimated shipping date is shown on each product page.?The shipping time for your order will be stated in the Shipping and Review Items section of the checkout page.
Can you offer free shipping?
We can provide free shipping services for some districts. If your order is qualified for free shipping, you can see the option at checkout page. Learn more details on Shipping Policy page.
Is it possible to know the shipping cost before placing an order?
After you add products to shopping cart, please proceed to the checkout page and fill in the shipping address. You can see all the shipping options available for your order and the corresponding shipping cost.
As the purchase has not been completed yet, you will not be charged until you click "Proceed to Secure Payment" and fill in your payment information.
Do I need to pay for the custom & import fee?
If you are an international purchaser, you need to pay the tariff or import fee caused by customs clearance. Only the items purchased and the shipping cost are charged for international orders.
For domestic orders, items and shipping cost, as well as a possible VAT or sales tax will be charged.
Can I modify my shipping address or method?
Once the order has been packaged, you cannot change the shipping address. If you have not completed payment, you will need to cancel the order and re-order the product with the correct address.
If you have already completed payment, please contact your sales representative or 24/7 online Live Chat service team to modify.
How long will the shipping take?
For domestic orders, after your products have been shipped, it may take 2 to 3 business days to deliver them to you. For international orders, it may take 5-7 business days.
However, all delivery dates specified are estimates only and are subject to change depending on a number of factors, including but not limited to, weather conditions, international customs procedures, local couriers and delivery companies, etc.
How can I track my package after it is shipped?
Please use the tracking number to track your package on the official website of the logistics company.
There are two ways to obtain the tracking number:
You will receive a notification email from our warehouse once your order is on its way.
You can get the tracking number in your Account Center
You can also contact your sales representative to check your order status.
If I need a product urgently, can you provide expedited delivery?
We provide different shipping methods with different shipping time and prices. If you need a product urgently, you can choose those shipping methods that can provide the earliest delivery date.